Last Updated: 1st May 2025
Croydon Churches Housing Association (CCHA): Embracing e-Learning to Streamline Efficiencies
Croydon Churches Housing Association are embracing e-learning courses to improve their team’s skills and knowledge, here we found out how they utilised Virtual College's training solutions.
Social Housing
Case Study
)
About CCHA
Croydon Churches Housing Association (CCHA) is a dedicated social housing provider, delivering quality homes and exceptional customer service to communities across the region. With a diverse portfolio of over 1,500 properties — ranging from social housing to shared ownership and outright sales — CCHA operates with a dynamic and often fluctuating workforce. This creates an ongoing demand for effective skills development and compliance training to ensure every team member is equipped to provide the highest standards of care and support.
To meet this challenge, we partnered with CCHA to implement a flexible, cost-effective online training solution tailored to the needs of their workforce. The result? A highly successful rollout, with a 98% course completion rate, consistently positive learner feedback, and training time cut in half — all without compromising on quality.
Overall it reduced our training time by 50% with no loss of quality. The account management is excellent and our representative very helpful.
CCHA
The Challenge
CCHA is preparing for future growth and needed to ensure its staff — both permanent and temporary — could access essential training as and when required. Their team members operate on varying schedules, often with limited time available for development, yet require consistent training to:
- Stay compliant with key regulations,
- Develop their knowledge and soft skills,
- And continue delivering a high standard of customer care.
Their goal was to adopt a high-quality, flexible online training solution that would fit around employees’ existing workloads — and be delivered at a reasonable cost.
/n/n### What We Delivered
We created a tailored, all-in-one training solution that aligned with CCHA’s goals and workforce demands:
- A comprehensive online training package, accessible to all learners across the organisation.
- A carefully curated content subscription, featuring courses on:
- Safeguarding
- Equality & Diversity
- Personal Safety
- Anti-Social Behaviour
- Conflict Resolution
- An intuitive learner experience, with improved course navigation and streamlined administration for training managers.
The safeguarding course really helps you understand the importance of good practice.
Learner
Use of multi-media makes the learning more interesting
Learner
overall it reduced our training time by 50% with no loss of quality
Learner
Virtual College courses are well presented, engaging and accessible. The account management is excellent and our representative very helpful
Learner
50%
of training time reduced
98%
course completion rate
80%
staff reported positive impact
How We Supported Them
Our support went far beyond system setup. We provided an end-to-end service designed to ensure CCHA could implement their new training platform smoothly and confidently:
- Collaborative course selection to build a package that directly supported their business needs and learning objectives.
- Dedicated account management, with regular check-ins and clear guidance throughout the project lifecycle.
- On-demand support, ensuring quick responses to queries and hands-on help whenever it was needed.
The Results
Our collaboration with CCHA led to measurable, meaningful outcomes:
- Training time reduced by 50%, with no compromise on quality.
- 98% course completion rate, demonstrating strong learner engagement.
- 80% of staff reported positive impact, saying the training had benefitted their role.
- Consistent “Good” learner satisfaction ratings, indicating the value and accessibility of the courses provided.
Virtual College ensured our aims were fully achieved
Anna Nolan
Human Resources Administrator